Contact
There is no support portal. There is a person.
No ticket number, no chat widget, no queue position. You write, and the same person who wrote the counting button writes back, usually the same day and always within three.
Write about anything
Useful things to put in the message: which phone, which version of the application, and what you were counting when it went wrong. A screenshot is worth three paragraphs.
Because nothing is measured inside the application, an email is genuinely the only way a problem reaches us. Silence looks like success from here, so please do write. Your address is used to answer you and for nothing else.
Tallyho, one room above a bike shop1 Example StreetTown, Postcode
- Monday to Thursday
- Email answered, usually the same day
- Friday
- Email answered by the evening
- Weekends
- Out counting birds, back Monday
The other three places
Bugs, release notes and the list
All of them optional, none of them an account.
- Report a bugWrite to bugs at the address below. Every report is read and the reproducible ones are fixed in the next update, which is usually within a month.
- Join the mailing listOne short email whenever a version ships, which is about six times a year. It says what changed. It has never said anything else and never will.
- Leave the mailing listReply with the word stop, or write to the same address. The list lives in a text file and you are removed from it by hand on the day you ask.
- Ask about buying it for a club or a teamVolume purchases go through the stores rather than through us, and the arrangement differs by country. Say where you are and we will point you at the right one.
Bought it already and something is wrong?
That goes to the front of the pile. A counter that will not count is the only thing treated as urgent here.